September 4, 2007
Consumers Unhappy With These Cape Town Restaurants
Besides my usual batch of fan mail, hate mail, pics of naked women, pics of naked men, and adverts promising to cure my bald spot; I received the following two emails this week.
One relates to a particularly bad experience at the Quarterdeck Restaurant, situated at the Grand West Casino, whilst the other was more of a concern regarding the excessive wine prices at Belthazar Restaurant, situated at the V & A Waterfront.
Not having much going on at the moment, I thought this would be an interesting case study to see whether these two establishments would take the time to address these grievances, or simply ignore them and foster resentment on the part of the customer.
Complaint #1: Quarterdeck Restaurant, Grand West Casino
Name: Bernie Polison
Strong words there Bernie. I wonder if the manager will be contacting you now.
Complaint #2: Belthazar Restaurant, V & A Waterfront
Name: Louis Germishuys
It is still unjustifiable so why do we pay these prices. ????? I timidly asked them if they had a corkage policy and the standard reply is that they had a huge stock of wines and that is the reason for no corkage and (the high prices). We have a little shop in the V & A since 1992 and I wish I could wack up our prices and justify exorbitant prices by telling our customers that we justify high prices so that they – the customer – could enjoy our large variety. Surely the focus should be on the food and then charge what they like but give us some respite with reasonable wine prices. It would be a very good marketing ploy.v
A good point Louis, I actually remember a story a few months back about Belthazar charging a customer R9000 for a bottle of wine.
I’ve sent the two establishments this url, and encouraged them to respond. Let’s wait and see if they do, and what they have to say regarding the points raised.
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