Priceless
So today (Friday), amid the usual crazy and weird emails I get on a daily basis, I also received this rather stern one from someone claiming to be the Public Relations rep for Marine Taxis.
Who are Marine Taxis?
Well, they are a taxi service based in Cape Town, and Ursula Brown, their PR guru in question, took particular offense to a blog post I wrote.
More than 2 years ago.
You can read it here.
What followed was some back and forth emails, which became more and more bizarre. Please read the correspondence below:
a form has been submitted on September 17, 2010, via: http://www.shaunoakes.com/contact/
| Contact Shaun Oakes |
| Your Name: |
Ursula Brown |
| Email: |
****@marinetaxis.co.za |
| Website: |
www.marinetaxis.co.za |
| Message: |
Mr Oakes.. Note yr request about what not to do when corresponding with yrself. But I must say that this is a serious case of the pot calling the kettle black as u seem to have done this yourself with yr unsubstantiated uncommented “story” on your site which even our “hijacked” logo. Please remove this story asap…… pronto…….. |
Shaun Oakes wrote:
From: Shaun Oakes
Sent: 17 September 2010 12:44 PM
To: ****@marinetaxis.co.za
Subject: Re: A comment from Ursula Brown
Hi Ursula,
I don’t understand your email. Which story are you referring to?
This one, from 2008? http://www.shaunoakes.com/marine-taxis.htm
Where I advertised your services?
Why would I take this down?
Regards,
Shaun Oakes
Marine Taxis Wrote:
Mr Shaun Oakes
e: ****@shaunoakes.com
cc: Ms Alexis Searle and Ms Annique Dears – Advertising department Heart Radio
Mr Oakes…your reply to my email request refers. Am attaching SCREEN Shots of the page in question……
Firstly, if, you were indeed, “Advertising your services”, I request a signed off approval from ourselves. And then, regardless of whether or not you are holding a signed proof, we request that you remove “story/advert/whatever you may call it” with immediate effect. My brief is to “clean-up” and “remove” any and all advertising contained whereever it presently occurs.
Secondly, incorrect details and misinformation contained in page title are mistakenly proffering the impression that MARINE TAXIS CAPE TOWN is called MARINE HEART TAXIS……. Who authorised a company name change – I find this incredulous as Marine Taxis has had the same company name since the early 1950′s and has not changed yet….
cc’ing both Ms Alexis Searle and Ms Annique Dears (Advertising department Heart Radio) – to keep them in the loop.
We request instant action and removal of this unauthorised mis-advertising of our product.
Ursula Brown – Public Relations, Marketing, Advertising
Marine Taxis Cape Town – 5-Star Mother City Taxi Service
Shaun Oakes wrote:
From: Shaun Oakes
Sent: 17 September 2010 02:29 PM
To: Marine Taxis
Cc: ‘Alexis Hendricks’; ‘Aniqah Deers’
Subject: Re: A comment from Ursula Brown
Ursula,
I don’t think you quite understand how blogs and the internet works, so let me educate you:
A blog is typically a web-based journal, allowing people to share their thoughts. So if I choose to use a brand or service, it’s well within my rights to write about it and then publish it online, provided it does not contain anything libelous or slanderous. (looking at the post in question, I think it’s obvious that there is nothing libelous or slanderous here)
Demanding that I get ‘signed-off approval’ before mentioning your brand is ridiculous. Are you familiar with Facebook?
Or Twitter?
I can go onto Twitter right now, and publish how heavy handed you are being, and in a matter of minutes hundreds of people in Cape Town will be posting tweets about Marine Taxis. Are you then going to contact each one of them and demand that they get signed off approval from you first?
Secondly, this was written more than 2 years ago, not 2 days ago, and I do recall radio advertising back then referring to “Marine Heart Taxis”. In the post itself, I make use of the correct name.
I really don’t appreciate your aggressive tone over what should have been quite a simple request. If you had just contacted me and politely asked me to change the title, as it doesn’t reflect your official name, I would have gladly made the change.
As it stands, your bizarre handling of this (supposedly from someone in PR?) makes me very hesitant to assist you in any way, and quite frankly makes me think twice about ever using or referring your company ever again.
In actual fact, I am more likely to talk about how draconian Marine Taxis are, after this experience.
So really, an excellent PR job on your part.
Best Regards,
Shaun Oakes
Marine Taxis wrote:
Mr Oakes…I dont think that you understand what is meant by Where I advertised your services? (a quote from your reply to my initial request)….
It means that you stated that you were advertising our product = we sign an order, you send a proof, we send a signed proof back to yourselves and then and you place said ordered “advertising”.
And as far as your “let me educate you” skills are concerned… well, they suck…You are talking to a qualified ex-teacher who owned and ran an Internet Cafe in Sea Point for five years, has a Southern African web portal (GPR 5), been in marketing, advertising and PR since 1972, am accredited media world-wide, attending 19th Indaba in a row, with two ex husbands and three sons all in IT…. so please, I have gazillions of qualified tutors in my family and/or via years of contacts who are a mere phone call away.
Regarding thinly veiled pseudo threat, please, be my guest, twitter away or go on to Facebook or whereever else you wish, have fun and do your worst…We too have access to these (and other) social media platforms…so, off you go then….and type to your heart’s content. Maybe the rest of TWITTERDOM would be interested to learn the real reason behind your vindictave story…….. or maybe not……..
Also, if you had any sort of actual contact details on your website, a mere telephone call could have cleared up this issue far more effeciently.
Finally, you had no authority to place our logo on your website with your defamatory article riddled with inaccuracies and insults : “flossie”; “frail looking old guy”; “know a long term sexual partner”; “as well as weapons training”; “eventually managed to arrive outside The HQ, as he got lost for a while”…… can hardly be considered flattering or complimentary.
Oops… you are already TWITTERING I note …. without the option to reply to your previous email.
Draconian hey?? – I dont think so.. I am merely demanding that you remember the rules of engagement, act accordingly and report responsibly.
In reply to Mr/Ms Danneville….you are an expert PR why??? – You seems to be either unemployed or overpaid, as you have so much time to voice your hilarious unwanted opinion.
@mike_met there is probably a cease and desist on it’s way to you as we speak. 7 minutes ago via web in reply to mike_met
@Danneville I know, it’s incredible. And this coming from someone in PR? What is she thinking? 19 minutes ago via web in reply to Danneville
@darylglass I mentioned Marine Taxis in a post from 2008, and get an angry email from PR lady saying I need sign-off from her first. 21 minutes ago via web in reply to darylglass
I’m almost obliged to want to bad mouth their brand now. #PublicRelationsFail 23 minutes ago via web
Incredible… now I get an email from a “PR” lady claiming I need written permission before mentioning Marine Taxis online. 38 minutes ago via web
Marine Taxis just emailed me telling me to remove an innocuous blog post. Written in 2008. Er… computer says “No”. about 2 hours ago via web
Ursula Brown – Public Relations, Marketing, Advertising
Shaun Oakes wrote:
From: Shaun Oakes
Sent: 17 September 2010 05:05PM
To: Marine Taxis
Cc: ‘Alexis Hendricks’; ‘Aniqah Deers’
Subject: Re: A comment from Ursula Brown
Ursula, you are digging a massive hole for yourself here.
In today’s connected world of Social Media, is this any way to engage with a consumer?
For your sake I hope you’re the owner or a director of Marine Taxis, I just can’t see how they would be happy with the potential PR gaffe you are causing here right now.
Okay….
So did you get all of that in?
Am I alone here in thinking that this is more than a little bat shit crazy?
Where do I begin?
Firstly, angrily demanding that I remove a blog post because I mentioned a particular brand is ridiculous. As I’ve mentioned in the email correspondence, that is the way of Social Media. Fit in or f**k off. It gives the power to consumers to vent / praise as they see fit. The onus is on brands to make sure that they deliver the best product or service that they possibly can and, if they don’t, make damn sure that they engage with consumers in a respectful manner.
I’ve read through my earlier blog post and I still maintain that I have said nothing slanderous or libelous. Granted, what I write should generally be taken with a pinch of salt (disclaimer – The Gupster and I did not REALLY oil up and partake in Greco Wrestling. At least not on that particular day)
The facts are though, that on this particular night (again, more than two years ago)
- The taxi driver was late, as he couldnt find my address.
- He did drive like a snail.
- When it came time to pay, he battled with the card swiping mechanism.
For Marine Taxis to demand that I remove the post because they didn’t like what I say (again – more than 2 years ago) is truly laughable.
Almost as funny as the fact that they demand that any online mention of them needs to be signed off first.
As someone mentioned on Twitter, this is so bad it could quite easily be some sort of viral.
Is that your plan, Marine Taxis? Was this just an attempt to get people to mention you online?
No such thing as bad press etc?
I don’t know, I’m still just a little shocked by the whole thing.
What do you think?
Am I being the cock here?
Or are Marine Taxis being completely out of their f**king minds?
Oakes signing off.